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JOB DESCRIPTION:Lead Capgemini Consulting’s award winning Online/Automated Service Delivery Capability.Public sector organisations are investigating the feasibility of moving to an online/automated self-service business model over the coming years to save significant cost and improve customer service. This will be a major change requiring extensive external expertise and support. It has parallels with transformation that has occurred in sectors such as retailing, high street banking, insurance and travel services over the last decade.The successful applicant will (...) 25/02/2010
